Recommendation Letter against Repair due to certain reasons

Recommendation Letter against Repair due to certain reasons

[This letter is written so that they can advise the customer to not repair the product due to certain reasons like the cost of the repair being excessively high or because the company does not offer such repair services. Here briefly focus on sample Recommendation Letter against Repair due to certain reasons. When a customer has a defective product or a product that happens to be damaged, the customer usually asks for a repair, especially if the product is still under warranty. The recommendation against repair is usually written when the customer writes a letter to the company seeking service to repair one of the products he owns. You can make changes as per your requirements.]

From,

Sender/Your name…

Job Designation/Service Center name…

Date – DD/MM/YY (on the day the letter is written)

To,

Receiver/Customer name…

Home/Office Address…

Subject: Recommendation against repair

Respected Sir,

We recently received a repair request from you for the repair of (the product with its model number). (Describe in your words). As we had promised we came to your house and checked up on the product and had told you that we would get back to you.

After further inspection and research our servicemen have concluded that you should avoid repairing the product. (Describe all about the situation). This is because (mention reason). Unfortunately, your warranty does not cover this and hence you will have to spend your own money. (Describe all about your recommendation). We recommend that you don’t repair the product.

Alternatively, we would suggest that you (suggest alternatives). (Cordially describe your greetings and expectation). If any more assistance is required, please don’t hesitate to call our office.

Thanking You,

Yours Sincerely,

Your Name…

Designation…

Contact info. and Signature…

 

Another Format, [Email Format]

To: receiver mail address, name.klhg@gmail.com

From: sender mail address, name.sdaf@gmail.com

Subject: Recommendation against Repair

Respected Sir/Ma’am,

We have received your complaint about wanting to repair the (Product name) that you have mentioned in your letter as not working properly and malfunctioning. (Describe in your words). As promised we sent our servicemen to repair the product.

When our servicemen came back, they reported to us that you must avoid repairing the (product name). (Describe all about the situation). This is because repairing it would take over three months’ time and would require importing specific components from other countries which would result in costing you a lot more money than what your warranty covers. (Describe all about your recommendation). Hence, we suggest that you buy a new product at a much lower cost. We even have our Midnight Sale going on, so you might be able to find a (product name) at a more subsidized rate. (Cordially describe your greetings and expectation).

If you need any more help. Feel free to call our office.

Yours Sincerely,

Your Name…

Designation…

Contact info…