Regret Letter for not Crediting Payment

Regret Letter for not Crediting Payment

Date: dd/mm/yy

Customer name/Client Name…..


Dear Sir/Madam,

With due respect to state that, thanks for your assistance in assisting us to locate the payment of (date….with payment no….) which was not credited to your bank account. Please accept our apology due to this error and for the actual overdue notices we delivered to you.

We appreciate your patronage and we are sorry for the inconvenience due to this error. Please consider our apology as our most valuable Customer/Client.

Thank you,

Sincerely yours,


Designation with signature….

Company name….