Regret Letter for Poor Service Assessment on Customer Questionnaire

Date: dd/mm/yy

Customer/Client name….


Dear Sir/Madam,

Thank you for making the effort to fill out our questionnaire while having stay with us. We do appreciate hearing by our customers, as their comments are vital for our company to continue improving each of our business and accommodations.

The difficulties that you mentioned are already brought to the attention in our Human Resource department. While deficiency of service you experienced is unusual and not the standard of our motel business, there is no excuse for the lackadaisical attitude on the part of any of our workers. We are sorry for the inconvenience and annoyance this specific incident caused.

Again thank you for your remarks. We hope that you’ll give us another opportunity to serve you.

Faithfully yours,


Designation with signature…

Company name….