Sample Apology Letter for Internet high-speed service
[Here briefly describe on Sample Apology Letter for Slow Internet high-speed service. You can modify these sample as your requirement.]
Sub: Apology Letter for Internet high-speed service
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced last ()Fer days/weeks) with respect to the installation of your Internet high-speed service. (Describe in your own words).
I just returned from vacation this week and found your file in my [Mail/other sources). As soon as I reviewed your case it was clear that somehow your (date) request for a change in service had somehow slipped through the cracks. (Describe actual problem). The only possible explanation I can give is that we have recently had a number of key staff changes which might have resulted in your letter being overlooked.
Consequently, I have directed our Installation Group/service team to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software. (Describe all about the situation).
Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with your first three months of high-speed service free of charge. (Cordially describe your apologies). Therefore, your account will not be billed until (date) of this year. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don’t hesitate to call me at (Contact information).
Yours in service,
Manager, Customer Solutions.
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