Sample Apology Letter to Hotel Guest Complaint

Sample Apology Letter to Hotel Guest Complaint

[Here briefly focus on sample Apology Letter to Hotel Guest Complaint. A hotel manager can regret all the inconvenience a customer or client faced during the stay in the hotel. You can modify this format as your requirement.]


Client Name…


Sub: Apology Letter to Guest Complaint

Dear Guest,

It was a great pleasure for our hotel to have such valuable and loyal customers like you. Thank you very much for your stay in our hotel for three/four/five days during your visit to (Area name). Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately, during your visit, you faced some service deficiencies due to some technical problems in your booked room during your stay.

Sir, I am the management operations in the hotel and I’m really regretful for all the service deficiencies that force you to complain again and again during the stay. Actually, there were some technical/electrical problems which disturb almost all the rooms of our hotel. (show actual problem and situation). Our electrical engineers and technicians were working hard to resolve them but unfortunately, they took a very long time and your all stay was disturbed by our AC system, lights, and fans which were not working properly.

Sir, once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved and our hotel once again working as per our standards.

Sir, we will be happy to welcome you again any time with 50% discount rates on room booking, food, laundry and playing area. All this is for you and few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost and working with its fuel efficiency. This is not all if you face any such problem during the next visit your all bills would be free. Thanking you for your precious time to read this letter and looking for your next visit soon.

Warm Regards,


Manager Operations