Sample Complaint Letter for Poor Delivery Service

Sample Complaint Letter for Poor Delivery Service

[Here focus on Sample Complaint Letter for Poor Delivery Service. Following Letter can be used by customers who are not satisfied with the delivery service of an online shopping portal. You can modify these sample as your requirement.]

Date…

Manager…

Online shopping portal Name…

Address…

Sub: Complaint Letter for Poor Delivery Service

Respected Sir,

With due respect, this letter has been written to inform you that I have placed an order through your website 2/3 weeks ago. I have also paid the amount through credit card but still, I have got no response from your end. (Describe in your own words). I have called several times on your company’s number but I have got no response. What kind of service are you providing to the customers? I am waiting for my goods from the last 2/3 weeks. This sort of unprofessional behavior can result in losing your customers. (Describe your actual problem and situation).

Please find the attached receipt of the items. Please respond to my request to refunding me the amount I have wasted on your site. (Cordially describe your requirement). I hope you will take action on my complaint as soon as possible. Thank you.

Regards,

Your name…

Address…

Contact Information…

 

Another format,

Date…

Manager…

Online shopping portal Name…

Address…

Sub: Complaint Letter for Poor Delivery Service

Hello,

20-30 days back (More/less) on (Date: DD/MM/YY), I placed an order on (Online shopping portal Name). While I was confirming my order, it was mentioned that I will receive the package within 3-5 working days. (Describe in your own words). Even after 3/4 weeks, I did not receive my order and whenever I used to call the helpline, they would respond me with the same dialogue every time, “Your order has been dispatched and you will receive it within 2-3 days”. Just yesterday, the delivery man came to deliver the items and took (Money Amount) from me. When I went back in and checked the items, I was very disappointed to see that one item which was made of glass was broken. (Describe your actual problem and situation). Also, I totaled the price of all the items, just to find out that the delivery man collected more amount from me. To say I am disappointed would be an understatement. This is the first time when I ordered from your website. (describe your requirement). I demand a refund of the extra amount taken by deliveryman along with the amount of broken item in my package. You can contact me for further information. I will be looking forward to your response.

Best Regards;

Your name…

Address…

Contact Information…