Sample Letter to Respond Positively to a Negative Feedback

Sample Letter to Respond Positively to a Negative Feedback

[A letter written in answer to any kind of negative feedback must be framed in a way that sounds courteous and not rude. These types of letters are conducive to the success of a business and can help in achieving a greater platform for better customer relations. Below briefly describe on Sample Letter to Respond Positively to a Negative Feedback. Such letters are usually written in order to provide consolation and hope to unhappy customers, of better service and consequent satisfaction in the future. Customize the content according to the information you want to convey.]

From,

Sender/Your name…

Job Designation…

Company/Organization name…

Date: DD/MM/YY (date of writing the letter)

To,

Receiver/Customer name…

Address and contact info…

Subject: Respond positively to negative feedback

Respected Sir,

I have received your internet message regarding the impairment that appeared before you. (describe in your words). I am very sorry to discover that the products are damaged and that you are highly disappointed with our service.

Please know that we, at (name of the company), take the utmost care to double-check that our online orders are packed securely and safely. (Describe all about the situation). I am currently investigating the packaging of your (details regarding the problem). In the meantime, if you kindly agree to drive the impaired goods back, I can arrange for a new consignment to be shipped to you free of charge. (Cordially describe your greetings and expectations).

Thanking you,

Yours sincerely,

(Name and signature)

Job Designation…

Company/Organization name…

 

Another Format, [Email Format]

To: Receiver mail address, name.ghk@email.com

From: Sender mail address, name.jlk@email.com

Subject: Respond positively to negative feedback

Respected Sir,

I am writing to express gratitude towards you for taking the time to notify us about your regrettable experience with (Product or service type). I am sorry to hear about your losses and I lament that you were not persuaded with the performance of our company. (describe in your words). I have arranged a meeting with the higher official from the head office to deliberate upon your problem. (Describe all about the situation).

We are especially concerned about the hold up in the response time and will be investigating the minutia of the defect in the coming weeks. (Explain the actual problem and situation). We have a firm pledge to the citizens of ABC to make our company more efficient at the job it does. (Cordially describe your greetings and expectations). I thank you again for your cooperative suggestions on the various ways to improve our record.

Thanking you,

Yours sincerely,

(Name)

Job Designation…

Company/Organization name…