(Address of the person the letter is addressed to)
Sub: Warning Letter for Credit Suspension due to delayed payments
We want to inform you that your account has been canceled temporarily as you have delayed your payments. You have been very late in paying installments to the company during the last three months. (Describe in your words). We reviewed your file and understood that you were irregular in paying right from the beginning. Our officers tried to contact you, but you were not available all the times. (Describe the actual problem and situation). As per the agreement we now cancel your account, and we assume that you are passing through a financial crisis and would like to sort out the things between us. (Explain all about the situation).
It is better if you can contact us through the customer care so that we can discuss the various modes of payment. As of now, your account is canceled. (Briefly describe your requirements). We consider all our customers as important and want to restore our relationship. Hope you come out of your troubled times soon. (Explain company/bank policy). We want to resolve the issue at the earliest and look forward to hearing from you.
Contact info. and Signature…
Another format, (Email Format)
From: Sender mail address – email@example.com
To: Receiver mail address – firstname.lastname@example.org
Subject: Cancellation of account due to delayed payments.
This is to notify you that your account has been temporarily canceled because of your delay in payments. Your payments for (Date to date) has been consistently late, and from last two months you have not made the amount, we reviewed your file for last year and found that you were very irregular in payments. (Describe in your words). We continually tried contacting you, but you have never responded to our calls. (Explain the actual problem and situation). As per the contract, we are canceling your account and assume that you are going through a financial crisis and would like to sort things with us. (Explain all about the situation).
We request you to call our customer service center so that we can discuss different ways of payment so that you can be back on track, but for now, your account is canceled. (Briefly describe your requirements). Your business is vital to us, and we hope that you are out from this difficult time soon. (Explain company/bank policy). We appreciate the association with you and look forward to solving the crisis as well as continue the relationship.