Mediation is a flexible process that can be used to settle disputes in a whole range of situations such as: consumer disputes, contract disputes, family disputes and neighbourhood disputes. It is an effective way of resolving disputes without the need to go to court. Mediation has a structure, timetable and dynamics that “ordinary” negotiation lacks. The process is private and confidential, possibly enforced by law. It is a confidential process where the terms of discussion are not disclosed to any party outside the mediation hearing.